Damaged or Incorrect Items
We inspect and pack every order with care. If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery.
What to include
- Your order number
- A short description of the issue
- Clear photos of the item
- Photos of the packaging when it was damaged during delivery
Next steps
Our team will review the issue and work with you on an appropriate solution, which may include a replacement or refund. Please do not return the item before receiving instructions.