FAQ
How long does shipping take?
Orders are usually processed in 1 to 3 business days. Estimated delivery is 5 to 10 business days in the United States and 5 to 12 business days in Europe.
How much is shipping?
US standard shipping is $5 and is free over $60. Europe standard shipping is EUR 8 and is free over EUR 60. Your available shipping options appear at checkout.
Do you offer free returns?
Yes. Eligible, unused items can be returned within 30 calendar days of delivery with free return shipping. After approval, we provide a prepaid return label or another free return method. Read our Returns & Refunds Policy.
What if I ordered the wrong size?
Contact us within 30 calendar days of delivery. Eligible unworn and unwashed items qualify for free return shipping. Review the Size Guide before ordering.
What if my order arrives damaged?
Contact us within 7 days of delivery with photos of the item and packaging. Read Damaged or Incorrect Items for the details.
Can I cancel my order?
Contact us as soon as possible. Cancellation may not be possible after shipment. Read the Order Cancellation Policy.
How can I track an order?
When tracking is available, a shipping confirmation email is sent after dispatch. Allow up to 48 hours for tracking to become active.
How do I choose the right size?
Measure neck, chest and back length, then compare with the product-specific chart. Measurements are more reliable than breed or weight alone.
Still need help? Contact us.
Dog Clothing Fit Questions
how to measure for dog coat?
Measure chest and back length while your dog is standing naturally. Compare both numbers with the coat or jacket size chart before ordering.
how to measure for a dog sweater?
Measure your dog's chest at the fullest point and back length from the base of the neck to the base of the tail, then compare both measurements with the sweater's size chart.
how to measure for dog clothes?
Measure chest and back length, then compare both measurements with the product-specific dog clothing size chart. Measurements are more reliable than breed or weight alone.
Common questions
Can I purchase the preview styles?
Not yet. Preview products remain unavailable until final pricing, sizing and launch details are published.
How do I choose a size?
Measure your pet's neck, chest and back length, then compare those measurements with the product-specific size chart. When between sizes, prioritize chest comfort.
How should I care for pet apparel?
Follow the care instructions shown on the final product page and garment label. Close fasteners before cleaning and allow insulated pieces to dry fully before storage.
Will colors look exactly the same on screen?
Screen settings can shift color slightly. WarmPawelle uses clear product photography to show shape, texture and color as accurately as possible.
How can I contact WarmPawelle?
Use the Contact page to send a message about fit, product details or the preview collection.